Personal information

We at Novagolf.se (“Novagolf”, “we”, “us”) know how important privacy is to our customers whether the contact is offline or online and with this policy we want to explain in a clear way how we collect, use, display, transfer and store your personal information. Novagolf.co.uk performs all personal data processing in accordance with the EU privacy legislation GDPR.

Responsibility for personal data

Novagolf.se is responsible for the processing of personal data on this and other websites operated by us as well as information we receive in other ways such as via email, telephone and booking systems. You can contact us at golf@novagolf.co.uk or by phone +44 7756 992719

Collection of personal data

Personal data – definition:

Personal data is any information that can be directly or indirectly attributed to a natural person who is alive. This includes, for example, name, social security number, address, e-mail address and telephone number. It also includes, for example, reservation numbers and encrypted data and various electronic identities, such as IP numbers, if they can be linked to natural persons.

How and what personal data we collect

Novagolf.se collects personal data in several ways, but primarily directly from you.

Data collected in connection with booking and travel

When you book a trip with us, we collect personal information from you in order to fulfill your order and provide you with the best possible and correct service. This may include information such as your name, date of birth, age and gender, travel industry membership numbers, allergies, preferences, address, telephone numbers and email addresses. When you travel with us, we also collect information about your trip. In addition to the above information, this includes, for example, your booking number, destination, length of trip and other services you chose to use during your trip.

Data collected when you subscribe to our newsletter

If you choose to subscribe to our newsletter, we collect your name and email address in order to send you the newsletter.

Data collected from someone other than you

When making a booking and contacting us on various matters, a person may provide personal data about one or more other persons in a travel party. We assume that the person providing the data has the consent of all travelers to provide this personal data. If you have not made a booking yourself, but someone else has made a booking that includes you, we will collect personal data about you from that person. The same applies if someone else has been in contact with us on your behalf.

Administration of your trip

In order to deliver the travel services you have ordered from us, we use your personal data in various ways. The data is used to issue tickets and travel documents, to make hotel reservations and to process payment for the services you have ordered. The administration of your trip also includes the use of your data for accounting, settlement and auditing, credit or other verifications of e.g. credit cards.

Customer care

We use your personal data to provide you with a service if you contact us with questions, comments or, for example, complaints. We use your name and booking reference to identify you and your trip. We use your contact details, such as e-mail address and telephone number, to contact you in connection with questions and issues. We may also use all the other personal data we have collected about you to deal with your query or case, depending on what is relevant in the individual case.

Sending information

Once you have booked a trip with us, we will use your personal data to send you booking confirmation and important information about your upcoming trip. Such mailings are usually sent to the e-mail address provided at the time of booking.
Once you have returned home from your trip, we may contact you to check whether your trip went as expected.
Before and during your trip, we may also send important information via SMS to the mobile number provided when booking.

We may also send you information about anomalies, such as timetable changes and rebookings. Such information may be sent by email, SMS or provided by phone call, depending on the nature of the discrepancy and the contact details we have for you.

Marketing and personalization

Customer information may be used for marketing purposes by Novagolf in connection with specific trips. If you have signed up for our newsletter, we use your personal information to send you the newsletter and to customize the content of the newsletter to you. This includes your email address and information about your travel history, usage patterns and preferences. By using this information, we can provide you with the offers that we think will be of most interest and benefit to you.

On our websites, we use information about our users for so-called personalization. This means that we use the information we have collected about you and your use of our services to influence how the content of the website looks when you visit us. The customization can, for example, be that we save and display information about destinations you have searched for on previous visits to our website, and that we show ads and offers that we think are suitable for you and your travel wishes.

We also use personalization in our social media communications and online advertising on websites other than our normal website.

In some cases, we share data with our partners to help us tailor our offers and marketing to you. We enter into agreements to ensure that such partners process data in accordance with applicable data protection laws.

Your rights

Necessary processing of personal data and processing based on consent

Processing of personal data that is necessary for the performance of a contract with you or for compliance with a legal obligation is allowed without consent. However, in order for us to collect and process your personal data for any other purpose, your consent is required. You give your consent to the processing of your personal data when you use our services by contacting our travel advisors or on our websites.

Withdrawal of consent

You can choose to withdraw your consent at any time by contacting us at the contact details above. If you withdraw your consent, we will delete the personal data and cease the processing that was subject to the consent.

It may happen that the same personal data is processed both on the basis of consent and on the basis that the data is necessary or on the basis of other rules. This means that even if you withdraw your consent and the processing based on consent ceases, the personal data may still remain with us for other purposes.

Right to receive information about what personal data we have stored about you

Once a year, you can request, free of charge, information about what personal data we have stored about you, the purposes of the processing of this personal data and information about where this personal data has been obtained.

Requests for such information must be in writing and sent to us at the address below:

Novagolf.se
Attn: Nuevo Portil
C/ Diego de Almagro, S/N
21459 Cartaya, Huelva

To be able to find your personal information, and to be able to send it to you, we need your name, social security number, address, telephone number and e-mail address.

Please also indicate the e-mail address to which you want the information sent and the password you want the compressed file to have.
To ensure that only you have access to this information, it is important that, in addition to your signature, you also include a copy of an approved identification document in your request.

Right to control your personal data

You have the right to request that your personal data be erased, completed or rectified. You also have the right to request that the processing of your personal data be limited to certain purposes and, for example, not be used for direct marketing or so-called profiling.